FAQ

Please find a list of frequently asked questions. Contact us via support@productip.com in case you don’t find the answer you where looking for. Thank you for helping us to improve our service.

Q1 What is ProductIP?
ProductIP is an internet expert system that tells you which requirements are applicable for a product when you want to sell that in the EU market. We have a database with requirements/standards/directives and work with a standard structure within the technical file as well as a standard way to share technical files. Before ProductIP it was one person sending e-mail, the other one was faxing and the next one sent a download link. Now all can use ProductIP as a standard.

Q2 Is ProductIP a sourcing site?

We are not a sourcing site. Your files belong to you. You can not only find files, you as owner of the file give rights to view and/or copy your file to any other person. It is very simple to share these rights via ProductIP.

Q3 Do I need to install software?

You don’t need to install any software. ProductIP is an internet application and you have access to our services via internet, 24/7, no matter where you are.

Q4 How can ProductIP send large files, because I can not do that via my e-mail/VPN ?

ProductIP uses a different system to share files. We don’t send files to persons, we just share rights to see files. In fact you share rights to others to allow them to see files. This is not via e-mail, this is directly on the internet.

Q5 Can I share a part of a file?

ProductIP allows you to lable documents in the file that are kept hidden when you share the file. 

Q6 How secure is ProductIP?

We use the best in the market to prevent unauthorized access to your data. We have our own servers, hosted by professionals in HongKong and will have a second mirrored system in Europe before the end of 2009. Our site is secured by DigiCert, the identity is assured (see also our logo on the right hand side of the pages).

Q7 What is the price structure of ProductIP?

The investment is €25,00  to create 1 technical file, which can cover a family of products. For this you can use our wizard to create the technical file and when it is set to final we will keep it  available online for 10 years. There are no subscription cost or annual fees involved. You can share the rights with others to view and/or copy your file via ProductIP without any further charge.

Q8 What is this Alert Subscription?

For an annual fee of €120,00 we will inform you on relevant changes on those standards and directives that you have used for your technical files.

Q9 Is ProductIP a Chinese company?

ProductIP is a Dutch company with a support office in Shenzhen. We offer our expertise and support via web, e-mail and telephone.

Q10 Can I upload more than one file at the time and what kind of file type can I upload?

The ProductIP system allows you to select and upload multiple files.

Q11 Can I upload documents in Chinese?

Of course you can upload a PDF in any language. You need to consider that your customer most likely can not read it. If you use English documents you have access to the total EU market.

Q12 What if I need many file credits and support?

Please contact us via sales@productip.com with your specific request.  

Q13 What is the difference between ProductIP news alerts and other free subscriptions like SGS and Intertek?

Where for instance Intertek and SGS links refer to commercial newsletters from companies with descriptions of services and items about key customers, the ProductIP Alert Subscription will provide you with expert knowledge about technical and regulatory changes that affect  the products you bring into the European Union market place.  ProductIP uses experts (technical and regulatory) to translate published changes into regular language, including where possible indicating what steps to take to comply with those changes. Added value compared to commercial information. ProductIP will also provide free news, similar to what others do. 

Q14 How can I subscribe / unsubscribe to your regular newsmail? 

Just send an e-mail addres to newsmail@productip.com with subject subscribe or unsubscribe.