03. What if (FAQ)

3.1 I don’t have an account in ProductIP

To create a company account you can register this with the link in the email.

Or you can use this link

When you register yourself, but it seems that there is already an account, you will see this message.

You must wait until the account admin grants you access.

The admin will receive this email.

It is important that the email the technical file request is sent to is also registered in the account.

The account admin can add multiple users to the account. All Requests will be visible to all users.

3.2 I receive multiple requests for the same article

It is possible that those articles could have been merged into one file when you receive multiple requests.

Decline the request 

And ask your customer to merge the articles. You cannot merge the articles yourself.

After you have declined the file, your customer has to resent the request.

3.3 I have already a technical file in my account, but I don’t see the Request

Check with your customer which email address is used to send the request.

If this is not your email, your customer can change the email address to your address and send the request again, or the account admin can add the user with that email address

Click here for more information “how to add a user”

3.4 What shows compare

The system will show you this information when the information in the technical file is different from the information in the request.

This is important information because differences can lead to not accepting the shared file.

This information determines which requirements are applicable to the product.

3.5 You want to share a prepaid file request with another company

If it's a prepaid file request, the cost of creating the file is covered by your customer, which means you can only share the file with them. If you want to share the file with other companies, you can create a clone of the technical file and share that with anyone else.

3.6 The information in the pre-draft is not correct

You can decline requests and add remarks. Your customer can adjust the information and resend the request.

3.7 I see the notification “update article information”

The file is created with the information of the first article, once you have finished the wizard and created the file, the merged articles will be visible in the technical file.

When you create the technical file, you can add information for the first article

With the pencil at the end of the article line you can edit the product data.

3.8 I need help

When you have to contact your customer if you have questions like:

• Why do I have to create and share the file
• The article information is not correct
• Articles are merged but you produce them in separate factories
• Questions about the decline of the file

You can contact ProductIP via helpdesk@productip.com when you need help operating the system.