Market surveillance is vital to the smooth functioning of the European single market. It is essential in protecting European consumers and workers against risks presented by non-compliant products. In addition, market surveillance helps to protect responsible businesses against unfair competition by economic operators who ignore the rules or cut corners.
When market surveillance authorities encounter non-compliant products, they can take any necessary action including bans, withdrawals and recalls of products to stop the circulation.
In case you want to report an unsafe product in the Netherlands, it is possible to file a complaint. Here are the most important parties:
In case you have issues with the market surveillance authorities and/or want to prepare your organisation for an Audit. We can provide all relevant product requirements and enable you to keep a proper administration of all compliance documentation in order to avoid future problems.
Market surveillance authorities use the RAPEX rapid alert system for the exchange of information between member states on products that pose a serious risk to the health and safety of consumers.