Market Surveillance Authorities

Market surveillance is vital to the smooth functioning of the European single market. It is essential in protecting European consumers and workers against risks presented by non-compliant products. In addition, market surveillance helps to protect responsible businesses against unfair competition by economic operators who ignore the rules or cut corners.

When market surveillance authorities encounter non-compliant products, they can take any necessary action including bans, withdrawals and recalls of products to stop the circulation.

Do you encounter unsafe products?

In case you want to report an unsafe product in the Netherlands, it is possible to file a complaint. Here are the most important parties:

Problems with the authorities?

In case you have issues with the market surveillance authorities and/or want to prepare your organisation for an Audit. We can provide all relevant product requirements and enable you to keep a proper administration of all compliance documentation in order to avoid future problems.

Get in contact or follow the relevant steps at the Need immediately section on the homepage.

Market surveillance is complex

  • Although the European Economic Area is seen as a single market, market surveillance is arranged on a national level, which implies that each country has its own market surveillance authorities. EU legislation lays down specific requirements for the organization of market surveillance. However, each country interprets these in its own way.
  • All EU member states are responsible for ensuring strong and efficient market surveillance. The member states have allocated powers and resources to their market surveillance authorities for this purpose. The various national market surveillance authorities also cooperate on market approach and surveillance programs.
  • The New Legislative Framework, specifically Regulation (EC) 765/2008 and Decision 768/2008/EC, defines the product compliance requirements. Manufacturers, importers and distributers have to inform market surveillance authorities when a product is not in conformity with the applicable legislation. Manufacturers, importers and distributers are obliged to co-operate with market surveillance authorities and to take corrective actions where necessary.

Market surveillance authorities use the RAPEX rapid alert system for the exchange of information between member states on products that pose a serious risk to the health and safety of consumers.